Contact Us

At Instinct, we are passionate about pets. Thank you for giving us the opportunity to make a connection with you and your special dog or cat.

Our Consumer Engagement Team is available to address your questions, comments, and concerns Monday-Thursday 8-5 and Friday 8-noon CST. You can submit questions via the contact form below, email us directly at or call us at 888-519-7387

While our goal is to respond the same business day, please allow up to two business days to hear from us.


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Instinct is headquartered in Saint Louis, Missouri. We also have manufacturing facilities in Lincoln, Nebraska. To contact us by mail, please send your correspondence to the following address:

55 West Port Plaza Drive
Suite 200
Saint Louis, MO 63146

Monday - Thursday, 8-5 and Friday 8-noon CST