Contact Us

At Instinct, we are passionate about pets. Thank you for giving us the opportunity to make a connection with you and your special dog or cat.

Our Customer Service Team is available to address your questions, comments, and concerns Monday-Friday 8-5 Central Time. You can submit questions via the contact form below, email us directly at or call us at 888-519-7387

While our goal is to respond the same business day, please allow up to two business days to hear from us.


Check out our FAQs

We may have answered it already.
Instinct is headquartered in Saint Louis, Missouri. We also have manufacturing facilities in Lincoln, Nebraska. To contact us by mail, please send your correspondence to the following address:

2 City Place Dr
Suite 400
Saint Louis, MO 63141

Monday - Friday, 8-5 CST