Contact Us

At Instinct, we are passionate about pets. Thank you for giving us the opportunity to make a connection with you and your special dog or cat.

Ensuring we’re available for our consumers is of top priority for us, however, our Consumer Engagement team is currently facing some staffing constraints. During this time we ask that you submit questions via the contact form below or email us directly at Cservice@instinctpetfood.com. Our team is available to address your questions, comments and concerns Monday through Friday, 7:00 am to 4:00 pm CST. Thank you for your patience during this time!

While our goal is to respond the same business day, please allow up to two business days to hear from us.


Check out our FAQs

We may have answered it already.
Instinct is headquartered in Saint Louis, Missouri. We also have manufacturing facilities in Lincoln, Nebraska. To contact us by mail, please send your correspondence to the following address:

55 West Port Plaza Drive
Suite 200
Saint Louis, MO 63146

Monday through Friday, 7:00 am to 4:00 pm CST